Terms of Service

1. Introduction and Acceptance of Terms

Welcome to Prozilli Inc. (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms,” “Agreement,” or “Terms of Service”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Prozilli Inc., a C-corporation organized and existing under the laws of the United States, governing your access to and use of all websites, applications, products, services, features, content, and functionality (collectively, the “Services”) operated by Prozilli Inc.

The Services include, but are not limited to: prozilli.com and all associated subdomains; Prozilli Entertainment (the umbrella brand); Prozilli Gaming (live streaming content across YouTube, Twitch, Kick, Trovo, Facebook Gaming, TikTok Live, and Instagram Live); Prozilli Studio (short films and cinematography projects); Prozilli's Creator Academy (educational content and tutorials); Prozilli Productions (feature film productions); PRISMAI (our AI-powered cross-platform community intelligence engine); LISA (our AI community manager chatbot); ZO Syndicate RP (our FiveM roleplay server and associated services); and any other services, products, or content we may offer now or in the future.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES. BY ACCESSING, BROWSING, OR USING ANY OF OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU ARE NOT AUTHORIZED TO USE OUR SERVICES AND MUST IMMEDIATELY DISCONTINUE ANY AND ALL USE THEREOF.

Your acceptance of these Terms creates a binding legal agreement. This Agreement is effective as of the date you first access or use our Services (“Effective Date”) and shall remain in effect until terminated in accordance with the termination provisions set forth herein.

We reserve the right to modify, amend, or update these Terms at any time in our sole discretion. Your continued use of the Services following any such modifications constitutes your acceptance of the modified Terms. It is your responsibility to review these Terms periodically for changes.

2. Definitions

For purposes of this Agreement, the following definitions shall apply:

• “Account” means a registered user account created through any of our Services, including but not limited to website accounts, Discord server membership, ZO Syndicate whitelist applications, and any other registration mechanisms provided by the Company.
• “AI Services” means all artificial intelligence and machine learning-powered features, tools, and systems operated by the Company, including but not limited to PRISMAI, LISA, automated moderation systems, sentiment analysis tools, and any other AI-enabled functionality.
• “Applicable Law” means all applicable federal, state, local, and international laws, statutes, regulations, ordinances, rules, codes, and governmental orders.
• “Content” means any and all information, data, text, software, music, sound, photographs, graphics, video, messages, tags, interactive features, or other materials that may be viewed on, accessed through, or contributed to the Services.
• “Company Content” means all Content that is owned by, licensed to, or otherwise provided by the Company through the Services, including but not limited to all website content, streaming content, videos, films, graphics, logos, trademarks, and proprietary software.
• “Discord Server” means the official Prozilli Entertainment Discord community server and any affiliated or subsidiary Discord servers operated or managed by the Company.
• “Donations” means any voluntary monetary contributions made by Users to support the Company's content creation activities, including but not limited to tips, donations, and monetary gifts made through any platform or payment processor.
• “E-Commerce Services” means all merchandise sales, product offerings, and commercial transactions facilitated through our partnership with Fourthwall or any other e-commerce platform.
• “FiveM” means the modification framework for Grand Theft Auto V enabling multiplayer on customized dedicated servers, which hosts ZO Syndicate RP.
• “Intellectual Property” means all patents, patent applications, trademarks, trademark applications, service marks, trade names, copyrights, trade secrets, licenses, domain names, know-how, and any other intellectual property rights.
• “LISA” means our AI-powered community manager chatbot designed to assist with community engagement, moderation, and user support across our platforms.
• “Live Content” means any real-time streaming content broadcast through any streaming platform, including but not limited to gameplay streams, just-chatting streams, creative streams, and any other live broadcasts.
• “Membership” means any paid subscription or membership program offered through Patreon, Ko-fi, YouTube Channel Memberships, Twitch Subscriptions, or any other platform-based membership system.
• “Personal Information” has the meaning ascribed to it in our Privacy Policy.
• “Platform” means any third-party website, application, or service through which our Content or Services are accessed, including but not limited to YouTube, Twitch, Kick, Trovo, Facebook Gaming, TikTok, Instagram, Discord, and FiveM.
• “PRISMAI” means our proprietary AI-powered cross-platform community intelligence engine that aggregates, analyzes, and processes data across multiple streaming and community platforms.
• “Prozilli Brands” means Prozilli Inc., Prozilli Entertainment, Prozilli Gaming, Prozilli Studio, Prozilli's Creator Academy, Prozilli Productions, PRISMAI, LISA, and ZO Syndicate, collectively.
• “Services” has the meaning set forth in Section 1 of this Agreement.
• “Streaming Platforms” means YouTube, Twitch, Kick, Trovo, Facebook Gaming, TikTok Live, Instagram Live, and any other platform through which the Company broadcasts live content.
• “Third-Party Services” means any services, websites, platforms, applications, products, or content provided by third parties that may be accessed through or integrated with our Services.
• “User Content” means any Content that Users submit, post, upload, transmit, or otherwise make available through our Services, including but not limited to chat messages, comments, forum posts, character applications, and any other user-generated material.
• “ZO Syndicate RP” means our FiveM-based Grand Theft Auto V roleplay server and all associated services, applications, Discord channels, and community features.

3. Eligibility and Age Requirements

3.1 Minimum Age Requirement

You must be at least thirteen (13) years of age to access or use our Services. By accessing or using our Services, you represent and warrant that you are at least thirteen (13) years of age. We do not knowingly collect, use, or disclose Personal Information from individuals under thirteen (13) years of age in violation of the Children's Online Privacy Protection Act (“COPPA”). If we learn that we have collected Personal Information from a child under thirteen (13), we will delete that information as quickly as possible.

3.2 Parental Consent for Minors

If you are between thirteen (13) and eighteen (18) years of age (or the age of majority in your jurisdiction, if different), you represent and warrant that you have obtained verifiable parental or legal guardian consent to access and use our Services and to agree to these Terms on your behalf. Your parent or legal guardian agrees to be bound by these Terms and to be responsible for your use of the Services and any charges or obligations you may incur.

We reserve the right to require proof of parental consent at any time and to terminate or suspend access to our Services for any User who we believe has not obtained proper parental consent where required.

3.3 Additional Age Requirements

Certain Services may have additional age requirements. For example, ZO Syndicate RP may require Users to be at least sixteen (16) years of age due to mature roleplay themes. Users must comply with any such additional requirements as specified for particular Services. Furthermore, certain Content may be age-restricted on third-party Platforms, and Users must comply with the age verification and content rating systems of those Platforms.

3.4 Legal Capacity

By using our Services, you represent and warrant that you have the legal capacity to enter into this Agreement and to comply with these Terms. If you are using the Services on behalf of a legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

3.5 Geographic Restrictions

Our Services are intended for use by individuals located in jurisdictions where such use is not prohibited by law. We make no claims that our Services or any Content therein is appropriate or available for use in any particular jurisdiction. Users who access or use our Services from jurisdictions where doing so is illegal do so at their own risk and are solely responsible for compliance with local laws.

4. Account Registration and Security

4.1 Account Creation

Certain features of our Services may require you to create an Account. When creating an Account, you agree to provide accurate, current, and complete information as prompted by the registration process. You further agree to maintain and promptly update your Account information to keep it accurate, current, and complete. Providing inaccurate, false, or incomplete information constitutes a breach of these Terms and may result in immediate termination of your Account.

4.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your username and password. You agree to: (a) create a strong, unique password that you do not use for any other online accounts; (b) not share your Account credentials with any third party; (c) not allow any third party to access or use your Account; (d) notify us immediately of any unauthorized access to or use of your Account or any other breach of security; and (e) ensure that you log out of your Account at the end of each session when accessing our Services from a shared or public device.

4.3 Account Responsibility

You are fully responsible for all activities that occur under your Account, whether or not you have authorized such activities. The Company shall not be liable for any loss, damage, or other liability arising from your failure to comply with this Section or from any unauthorized access to or use of your Account. You agree to immediately notify us of any unauthorized use of your Account or any other breach of security.

4.4 One Account Per Person

Unless expressly permitted by the Company in writing, you may only create and maintain one Account. Creating multiple Accounts to evade bans, suspensions, or other enforcement actions, or to gain unauthorized benefits, is strictly prohibited and will result in the termination of all associated Accounts.

4.5 Account Transferability

Your Account is personal to you and may not be sold, transferred, assigned, or otherwise conveyed to any third party without the express written consent of the Company. Any purported transfer in violation of this Section shall be null and void.

5. User Responsibilities and Acceptable Use Policy

5.1 General Conduct

You agree to use our Services only for lawful purposes and in accordance with these Terms, all Applicable Law, and any additional terms, guidelines, or policies that may apply to specific Services or features. You agree that you are solely responsible for your conduct and any Content you submit, post, or display on or through our Services.

5.2 Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Violating any Applicable Law, including but not limited to laws regarding intellectual property, privacy, consumer protection, and export control.
• Posting, transmitting, or otherwise making available any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
• Harassing, bullying, stalking, intimidating, or threatening any other User, Company personnel, or any third party.
• Impersonating any person or entity, including any Company employee, another User, or a public figure, or falsely stating or otherwise misrepresenting your affiliation with any person or entity.
• Interfering with, disrupting, or creating an undue burden on the Services or the networks or services connected to the Services.
• Attempting to gain unauthorized access to any portion of the Services, other Accounts, computer systems, or networks connected to the Services, whether through hacking, password mining, or any other means.
• Using any robot, spider, scraper, crawler, or other automated means or interface to access the Services or to extract or export data from the Services without our express written permission.
• Circumventing, disabling, or otherwise interfering with any security-related features of the Services or features that prevent or restrict use or copying of any Content.
• Using the Services for any commercial purpose or for the benefit of any third party without our express written consent.
• Uploading, transmitting, or distributing any viruses, worms, Trojan horses, ransomware, spyware, adware, or other malicious code or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment.
• Engaging in any activity that could disable, overburden, damage, or impair the Services or interfere with any other party's use of the Services, including through denial-of-service attacks or similar methods.
• Soliciting personal information from anyone under eighteen (18) years of age.
• Promoting, encouraging, or facilitating illegal activity or providing instructional information about illegal activities.
• Transmitting unsolicited mass mailings, spam, junk mail, chain letters, or any other form of unsolicited communication.
• Using the Services to advertise, promote, or sell products or services without our express written consent.
• Collecting or harvesting any personally identifiable information from the Services, including Account names or email addresses.
• Engaging in any activity that violates the terms of service of any third-party Platform through which our Services are accessed.
• Engaging in fraudulent activity, including but not limited to chargeback fraud, refund fraud, or misrepresenting the nature of any transaction.
• Doxxing (publishing private or identifying information about another person without their consent).
• Engaging in or promoting self-harm, suicide, eating disorders, or other dangerous behaviors.
• Sharing or distributing content depicting minors in a sexual or exploitative manner.
• Any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm the Company or Users or expose them to liability.

5.3 User Content Standards

Any User Content you submit must comply with these Terms and all Applicable Law. You agree that any User Content you submit will not: (a) infringe upon the intellectual property rights of any third party; (b) contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable; (c) promote discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group; (d) promote violence or actions that are threatening to any other person; (e) promote illegal activities or violate the legal rights of others; or (f) contain any viruses, malware, or other harmful code.

5.4 Reporting Violations

If you become aware of any violation of these Terms, please report it to us at legal@prozilli.com. We appreciate your cooperation in maintaining a safe and positive environment for all Users.

6. Intellectual Property Rights

6.1 Company Ownership

The Services and all Company Content, including but not limited to all text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, software, and the compilation of all content on the Services, are the exclusive property of Prozilli Inc., its licensors, or other content suppliers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

6.2 Trademarks

“Prozilli,” “Prozilli Inc.,” “Prozilli Entertainment,” “Prozilli Gaming,” “Prozilli Studio,” “Prozilli's Creator Academy,” “Prozilli Productions,” “PRISMAI,” “LISA,” “ZO Syndicate,” and all related names, logos, product and service names, designs, and slogans are trademarks of Prozilli Inc. or its affiliates. You may not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

6.3 Copyright

All content included on the Services, such as text, graphics, logos, button icons, images, audio clips, video content, digital downloads, data compilations, and software, is the property of Prozilli Inc. or its content suppliers and is protected by United States and international copyright laws. The compilation of all content on the Services is the exclusive property of Prozilli Inc. and is protected by United States and international copyright laws.

6.4 Limited License to Users

Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal, non-commercial use. This license does not include any right to: (a) resell or make any commercial use of the Services or any Company Content; (b) make any derivative use of the Services or any Company Content; (c) download, copy, or account information for the benefit of any third party; (d) use any data mining, robots, or similar data gathering and extraction tools; or (e) use the Services or Company Content other than for their intended purposes.

6.5 Restrictions

You may not: (a) modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Company Content or other information, software, products, or services obtained from the Services; (b) use any Company Content or materials on the Services for any commercial purpose without our express written consent; (c) access or use the Services for any purpose that is unlawful or prohibited by these Terms; (d) remove, alter, or obscure any copyright, trademark, or other proprietary rights notices from any Company Content; or (e) use Company Content or trademarks in any manner that disparages or discredits the Company.

6.6 Fan Content Policy

We appreciate fan creativity and may permit limited use of our intellectual property for non-commercial fan works, subject to our sole discretion and any guidelines we may publish. Such permission may be revoked at any time without notice. Any fan works created using our intellectual property must clearly indicate that they are unofficial and not endorsed by or affiliated with Prozilli Inc.

7. User-Generated Content and License Grant

7.1 User Content Ownership

You retain all ownership rights in and to any User Content that you submit, post, upload, or otherwise make available through our Services. The Company does not claim ownership of any User Content.

7.2 License Grant to Company

By submitting, posting, uploading, or otherwise making available any User Content through our Services, you hereby grant the Company a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display, and otherwise exploit such User Content in any and all media or distribution methods now known or later developed, for any purpose, including but not limited to operating, promoting, and improving the Services and developing new products and services.

7.3 License Grant to Other Users

By submitting User Content to any publicly accessible areas of the Services, you also grant all other Users of the Services a non-exclusive license to access and use such User Content as permitted through the normal functionality of the Services and subject to these Terms.

7.4 Representations and Warranties

You represent and warrant that: (a) you own or have the necessary licenses, rights, consents, and permissions to use and authorize the Company to use all intellectual property rights in and to any User Content as necessary to exercise the licenses granted by you in this Section; (b) your User Content does not violate the privacy rights, publicity rights, copyrights, trademark rights, contract rights, or any other rights of any person or entity; (c) your User Content does not contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable; and (d) your User Content complies with all Applicable Law and these Terms.

7.5 Content Removal

While we are not obligated to monitor User Content, we reserve the right (but not the obligation) to remove, edit, or refuse to post any User Content for any reason or no reason, in our sole discretion, without notice. We may also terminate or suspend your access to all or part of the Services for any violation of these Terms, as determined in our sole discretion.

7.6 No Obligation to Use

The Company has no obligation to use any User Content and may choose not to post, publish, transmit, or otherwise use any User Content for any reason, including but not limited to User Content that the Company determines, in its sole discretion, does not comply with these Terms.

7.7 Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Services (“Feedback”), you hereby assign to us all rights in such Feedback and agree that we shall have the right to use and fully exploit such Feedback and related information in any manner we deem appropriate. We will treat any Feedback you provide as non-confidential and non-proprietary.

8. PRISMAI and AI Services Specific Terms

8.1 Description of AI Services

The Company operates various AI-powered services, including but not limited to PRISMAI (our cross-platform community intelligence engine) and LISA (our AI community manager chatbot). These AI Services are designed to enhance community management, provide analytics and insights, facilitate cross-platform engagement, and improve the overall user experience across our Services.

8.2 Data Collection for AI Services

To operate our AI Services, we collect and process various types of data, including but not limited to:

• Public chat messages and interactions from streaming platforms (YouTube, Twitch, Kick, Trovo, Facebook Gaming, TikTok Live, Instagram Live).
• Public Discord messages and interactions in our community servers.
• User engagement metrics, including message frequency, sentiment indicators, and participation patterns.
• Platform-specific metadata such as usernames, user IDs, timestamps, and platform identifiers.
• Aggregate analytics data derived from cross-platform activity.

8.3 AI/ML Processing

By using our Services or interacting with our content on any platform where our AI Services operate, you acknowledge and consent to the following:

• Your public messages and interactions may be processed by our AI systems for sentiment analysis, content moderation, community scoring, and engagement analytics.
• Machine learning models may be trained or fine-tuned using aggregated, anonymized data derived from user interactions.
• AI systems may generate automated responses, recommendations, or actions based on analysis of your interactions.
• Cross-platform data aggregation may be performed to provide unified community analytics and insights.

8.4 LISA Chatbot Interactions

LISA, our AI community manager chatbot, may interact with you across various platforms. By engaging with LISA, you understand and agree that:

• LISA is an artificial intelligence system, not a human being, and responses are generated algorithmically.
• Conversations with LISA may be logged, analyzed, and used to improve the AI system.
• LISA's responses are provided for informational and entertainment purposes and should not be relied upon as professional, legal, medical, financial, or other specialized advice.
• LISA may occasionally produce inaccurate, incomplete, or inappropriate responses, and the Company is not liable for any reliance on such responses.
• You should not share sensitive personal information, financial information, passwords, or other confidential data with LISA.

8.5 Cross-Platform Data Aggregation

PRISMAI aggregates data across multiple platforms to provide unified community intelligence. This cross-platform processing enables:

• Unified identity resolution across platforms where you use the same or similar usernames.
• Comprehensive engagement analytics combining data from multiple streaming and community platforms.
• Cross-platform chat bridging allowing messages to be shared between platforms.
• Holistic community health metrics derived from multi-platform activity.

8.6 AI Limitations and Disclaimers

Our AI Services are provided “as is” and “as available.” The Company makes no warranties regarding the accuracy, reliability, completeness, or timeliness of any AI-generated content, analysis, or recommendations. AI systems may produce errors, hallucinations, biased outputs, or inappropriate content. You should not rely solely on AI-generated outputs for any important decisions.

8.7 Opting Out of AI Processing

If you wish to opt out of AI data processing, you may contact us at legal@prozilli.com. Please note that opting out may limit your ability to use certain features of our Services and may require you to discontinue use of platforms or services where AI processing is integral to functionality.

9. Streaming and Live Content Terms

9.1 Live Content Nature

Our streaming content is broadcast live across multiple platforms, including YouTube, Twitch, Kick, Trovo, Facebook Gaming, TikTok Live, and Instagram Live. Due to the live nature of this content, it may contain unscripted moments, technical issues, mature themes, strong language, or other content that may not be suitable for all audiences. Viewer discretion is advised.

9.2 Viewer Conduct

When viewing our live streams and participating in associated chat features, you agree to: (a) follow all applicable platform rules and community guidelines; (b) treat other viewers, moderators, and streamers with respect; (c) refrain from posting spam, self-promotion, or off-topic content; (d) not disrupt the stream or chat experience for others; and (e) comply with the instructions of stream moderators.

9.3 Chat Participation

By participating in chat during our streams, you acknowledge that your messages may be: (a) visible to all viewers on the platform; (b) displayed on stream and included in recordings or clips; (c) processed by our AI Services for moderation and analytics; and (d) subject to moderation actions including message deletion, timeouts, or bans.

9.4 Stream Recordings and Clips

Live streams may be recorded and made available as video-on-demand (VOD) content. Your chat messages and on-screen appearances (if applicable) may be included in these recordings. By participating in live streams, you consent to such recording and subsequent use.

9.5 Multi-Platform Simulcasting

Our streams are often simulcast across multiple platforms simultaneously. Chat messages and interactions from all platforms may be aggregated and displayed together. Your participation on one platform may therefore be visible to audiences on other platforms.

9.6 Guest Appearances

If you appear as a guest on our streams (voice, video, or in-game), you grant the Company the right to record, broadcast, and use your appearance in connection with our Services. You represent that you have the authority to grant such rights and release the Company from any claims related to your appearance.

10. ZO Syndicate RP and FiveM Server Terms

10.1 ZO Syndicate RP Overview

ZO Syndicate RP is a roleplay server operated on the FiveM platform. Access to ZO Syndicate RP requires acceptance of these Terms as well as compliance with all server-specific rules, guidelines, and policies as may be published on our Discord server or website.

10.2 Whitelist Application Process

Access to ZO Syndicate RP requires successful completion of a whitelist application process. By submitting a whitelist application, you agree that:

• All information provided in your application is accurate and truthful.
• Your application may be reviewed by server administrators and moderators.
• Acceptance is at the sole discretion of the Company, and we are not obligated to accept any application.
• Whitelist status may be revoked at any time for violation of server rules or these Terms.
• You may be required to participate in an interview or provide additional information.

10.3 In-Game Conduct Rules

While playing on ZO Syndicate RP, you agree to abide by all server-specific rules, which may include but are not limited to:

• Remaining in character at all times while in-game (unless in designated out-of-character areas).
• Not breaking roleplay to discuss out-of-character matters (“meta-gaming”).
• Not using information obtained out-of-character in roleplay situations.
• Respecting other players' roleplay and not disrupting their experience.
• Not engaging in “fail RP” (actions that break immersion or are unrealistic).
• Following all rules regarding violence, criminal activity, and sensitive topics.
• Not exploiting bugs, glitches, or game mechanics.
• Complying with all directions from server administrators and moderators.

10.4 Character and Asset Ownership

Any characters, storylines, in-game assets, virtual currency, items, or other content created or acquired within ZO Syndicate RP are licensed to you for use within the server only. You acknowledge and agree that:

• You do not own any in-game assets, characters, or virtual items.
• The Company may modify, delete, or reset any in-game content at any time.
• In-game assets have no real-world monetary value and cannot be exchanged for real currency.
• Selling, trading, or transferring accounts or in-game assets for real money is prohibited.
• Upon termination of your access, all in-game assets and progress are forfeited.

10.5 Third-Party Software

ZO Syndicate RP operates on FiveM, a third-party modification for Grand Theft Auto V. By accessing ZO Syndicate RP, you acknowledge that you must comply with the terms of service of both FiveM and Rockstar Games (publisher of Grand Theft Auto V). The Company is not responsible for any issues arising from your use of FiveM or Grand Theft Auto V.

10.6 Content Recording and Streaming

ZO Syndicate RP gameplay may be recorded and streamed by the Company and by other players. By playing on the server, you consent to your gameplay, voice communications, and character interactions being recorded and used in content. If you do not wish to appear in content, you are responsible for removing yourself from situations where recording may occur.

11. E-Commerce and Merchandise

11.1 Fourthwall Partnership

Our merchandise and physical products are sold through our storefront powered by Fourthwall. Purchases made through our merchandise store are subject to Fourthwall's terms of service and policies in addition to these Terms. In the event of any conflict between these Terms and Fourthwall's terms regarding merchandise purchases, Fourthwall's terms shall govern the transaction.

11.2 Product Descriptions

We attempt to be as accurate as possible in describing our products. However, we do not warrant that product descriptions, images, pricing, or other content is accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to return it in accordance with our return policy.

11.3 Pricing and Availability

All prices are displayed in the applicable currency and are subject to change without notice. We reserve the right to limit quantities, discontinue products, and refuse or cancel orders at our discretion. If a product is listed at an incorrect price due to typographical error or error in pricing information, we shall have the right to refuse or cancel any orders placed at the incorrect price.

11.4 Shipping and Delivery

Shipping and delivery of physical products are handled by Fourthwall and their shipping partners. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control. Risk of loss and title for products pass to you upon delivery to the carrier.

11.5 Returns and Refunds

Returns and refunds for merchandise purchases are handled in accordance with Fourthwall's policies. Please refer to Fourthwall's return policy for information on eligible returns, timeframes, and procedures. Customized or made-to-order items may not be eligible for return.

11.6 Digital Products

If we offer digital products (such as downloadable content, digital art, or virtual items), such products are provided under a limited license for personal use only. Digital products are non-refundable once delivered or downloaded.

12. Donations, Tips, and Subscriptions

12.1 Nature of Donations

Donations, tips, and similar voluntary monetary contributions made to support our content creation activities are exactly that: voluntary support. By making a donation, you acknowledge that you are providing financial support without expectation of any specific goods, services, or benefits in return beyond any perks explicitly advertised at the time of donation.

12.2 Ko-fi Donations

Donations made through Ko-fi are processed by Ko-fi and are subject to Ko-fi's terms of service. Ko-fi donations are processed as payments for support and are generally non-refundable. If Ko-fi offers membership tiers, the benefits associated with each tier are provided at our discretion and may change without notice.

12.3 Patreon Memberships

Patreon memberships are subscription-based support arrangements processed by Patreon and subject to Patreon's terms of service. By becoming a Patreon member, you agree that:

• Membership fees are charged on a recurring basis (monthly or as otherwise specified).
• Benefits associated with membership tiers are provided at our discretion and may change.
• We may modify, suspend, or discontinue membership tiers at any time.
• Patreon memberships are generally non-refundable; please refer to Patreon's refund policy for any exceptions.

12.4 PayPal Donations

Donations made directly through PayPal are processed by PayPal and subject to PayPal's terms of service. Such donations are voluntary support and are generally non-refundable.

12.5 Platform-Specific Subscriptions

Subscriptions, memberships, Super Chats, Bits, and similar support mechanisms offered through streaming platforms (such as Twitch Subscriptions, YouTube Channel Memberships, Kick Subscriptions, etc.) are processed by those respective platforms and subject to their terms of service. Any benefits we provide in connection with such platform subscriptions are offered at our discretion.

12.6 Non-Refundable Nature

ALL DONATIONS, TIPS, AND SUBSCRIPTION PAYMENTS ARE GENERALLY NON-REFUNDABLE. By making any such payment, you acknowledge and agree that: (a) the payment is voluntary; (b) you have no expectation of refund; (c) you are not entitled to any specific goods, services, or benefits beyond those explicitly advertised; and (d) any perks or benefits are provided at our sole discretion and may be modified or discontinued at any time.

12.7 Refund Requests

In exceptional circumstances, we may consider refund requests at our sole discretion. Refund requests must be submitted within thirty (30) days of the original transaction. Chargebacks or disputes filed with payment processors without first attempting to resolve the issue with us may result in permanent suspension from all Services.

13. Third-Party Services and Links

13.1 Third-Party Platforms

Our Services are accessible through and integrated with various third-party platforms, including but not limited to YouTube, Twitch, Kick, Trovo, Facebook, TikTok, Instagram, Discord, FiveM, Ko-fi, Patreon, and Fourthwall. Your use of these platforms is governed by their respective terms of service and privacy policies. We are not responsible for the terms, policies, practices, or actions of any third-party platform.

13.2 Third-Party Links

Our Services may contain links to third-party websites, services, or content that are not owned or controlled by the Company. We have no control over, and assume no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services. We do not endorse and are not responsible for any products, services, or content offered by third parties.

13.3 User Responsibility

You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any third-party content, goods, or services available on or through any third-party website or service. We strongly advise you to read the terms of service and privacy policies of any third-party websites or services that you visit or use.

13.4 Third-Party Software and APIs

Our Services may utilize third-party software, APIs, and services to provide functionality. Your use of such third-party components is subject to any applicable third-party terms. We are not responsible for the availability, accuracy, or reliability of any third-party software or APIs.

14. Payment Processing

14.1 Third-Party Payment Processors

All payment processing for our Services is handled by third-party payment processors, including but not limited to Stripe, PayPal, and platform-specific payment systems (such as those provided by Twitch, YouTube, Ko-fi, Patreon, and Fourthwall). We do not directly process, store, or have access to your complete payment card information.

14.2 Payment Terms

By submitting payment information to any of our payment processors, you represent and warrant that: (a) you are authorized to use the payment method provided; (b) all payment information you provide is accurate and complete; and (c) you will pay all charges incurred through your use of our Services at the prices in effect when such charges are incurred.

14.3 Stripe Processing

Payment transactions processed through Stripe are subject to Stripe's terms of service and privacy policy. Stripe handles payment card processing, fraud prevention, and related payment services on our behalf.

14.4 Currency and Taxes

All prices are displayed in the applicable currency. You are responsible for any applicable taxes, duties, or other fees associated with your purchases. We are not responsible for currency conversion fees or exchange rate fluctuations charged by your payment provider or bank.

14.5 Disputed Charges

If you have a dispute regarding any payment, please contact us at legal@prozilli.com before initiating a chargeback or dispute with your payment provider. Initiating fraudulent chargebacks or disputes may result in termination of your access to all Services and potential legal action.

15. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference, to understand how we collect, use, disclose, and protect your personal information. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

Our Privacy Policy explains: (a) what information we collect and why; (b) how we use your information; (c) how we share your information; (d) how we protect your information; (e) your rights regarding your information; (f) how PRISMAI and our AI Services process data; and (g) international data transfers.

By using our Services, you acknowledge that you have read and understood our Privacy Policy and consent to the data practices described therein.

16. Content Moderation and Enforcement

16.1 Moderation Authority

We reserve the right, but are not obligated, to monitor, review, edit, remove, or disable access to any User Content or other Content at any time, without prior notice, for any reason or no reason, in our sole discretion. We may take any action we deem necessary to enforce these Terms and maintain the integrity and safety of our Services.

16.2 Automated Moderation

Our Services utilize automated moderation tools, including AI-powered systems, to assist in content moderation. These systems may automatically filter, flag, or remove content that appears to violate our Terms or community guidelines. Automated systems may occasionally make errors, and you may appeal moderation actions as described below.

16.3 Enforcement Actions

Violations of these Terms may result in enforcement actions including but not limited to:

• Warning or notice of violation.
• Temporary timeout or restriction from chat or features.
• Removal or editing of offending content.
• Temporary suspension of Account or access.
• Permanent termination of Account or access.
• Reporting to law enforcement authorities.
• Legal action as appropriate.

16.4 Appeals

If you believe a moderation action was taken in error, you may submit an appeal to legal@prozilli.com. Appeals will be reviewed at our discretion, and our decision on any appeal is final. We are not obligated to respond to or act upon any appeal.

17. DMCA and Copyright Infringement

17.1 DMCA Compliance

We respect the intellectual property rights of others and expect our Users to do the same. We will respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws.

17.2 DMCA Takedown Process

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible through our Services, please notify our designated copyright agent with a written notification containing:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
• Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works are covered by a single notification, a representative list of such works.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Your contact information, including your address, telephone number, and email address.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

17.3 Counter-Notification Procedure

If you believe that your content was removed or disabled by mistake or misidentification, you may submit a counter-notification to our designated copyright agent containing:

• Your physical or electronic signature.
• Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access was disabled.
• A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material.
• Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which the Company may be found, and that you will accept service of process from the person who provided the original notification.

17.4 Repeat Infringer Policy

In accordance with the DMCA and other applicable law, we have adopted a policy of terminating, in appropriate circumstances and at our sole discretion, Users who are deemed to be repeat infringers. We may also limit access to our Services and/or terminate the Accounts of any Users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

17.5 Designated Copyright Agent

Our designated copyright agent for DMCA notices is:

18. Disclaimer of Warranties

THE SERVICES AND ALL CONTENT, MATERIALS, INFORMATION, PRODUCTS, SOFTWARE, AND OTHER SERVICES INCLUDED IN OR MADE AVAILABLE THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY MAKES NO WARRANTY THAT: (A) THE SERVICES WILL MEET YOUR REQUIREMENTS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS; OR (E) ANY ERRORS IN THE SERVICES WILL BE CORRECTED.

ANY CONTENT, MATERIAL, OR INFORMATION DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF ANY SUCH CONTENT, MATERIAL, OR INFORMATION.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE COMPANY OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. IN SUCH JURISDICTIONS, SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

19. Limitation of Liability

19.1 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PROZILLI INC., ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (C) ANY CONTENT OBTAINED FROM THE SERVICES; (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; (E) THE ACTIONS OR OMISSIONS OF ANY THIRD-PARTY PLATFORMS OR SERVICES; OR (F) ANY OTHER MATTER RELATING TO THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT THE COMPANY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

19.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF PROZILLI INC. AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, AND LICENSORS TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO THE COMPANY FOR USE OF THE SERVICES IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

19.3 Basis of the Bargain

YOU ACKNOWLEDGE AND AGREE THAT THE COMPANY HAS OFFERED THE SERVICES, SET ITS PRICES, AND ENTERED INTO THESE TERMS IN RELIANCE UPON THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH HEREIN, THAT THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH HEREIN REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND THE COMPANY, AND THAT THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH HEREIN FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND THE COMPANY. THE COMPANY WOULD NOT BE ABLE TO PROVIDE THE SERVICES TO YOU ON AN ECONOMICALLY REASONABLE BASIS WITHOUT THESE LIMITATIONS.

19.4 Jurisdictional Limitations

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

20. Indemnification

You agree to defend, indemnify, and hold harmless Prozilli Inc., its parent company, subsidiaries, affiliates, and their respective directors, officers, employees, agents, partners, contractors, licensors, service providers, subcontractors, suppliers, interns, successors, and assigns (collectively, “Indemnified Parties”) from and against any and all claims, damages, obligations, losses, liabilities, costs, debt, and expenses (including but not limited to reasonable attorneys' fees and costs) arising from or relating to:

• Your use of and access to the Services.
• Your violation of any term of these Terms, including any representations, warranties, or agreements referenced herein.
• Your violation of any third-party right, including any intellectual property, privacy, publicity, or other proprietary right.
• Your violation of any Applicable Law, rule, or regulation.
• Any User Content you submit, post, or transmit through the Services, including any claim that your User Content caused damage to a third party.
• Any misrepresentation made by you.
• Any dispute between you and any other User or third party.

This indemnification obligation will survive the termination or expiration of these Terms and your use of the Services. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with the Company in asserting any available defenses.

21. Dispute Resolution and Arbitration

21.1 Informal Resolution

Before filing any arbitration claim or small claims court action, you agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services (“Dispute”) informally by contacting us at legal@prozilli.com. We will attempt to resolve the Dispute informally by contacting you via email. If a Dispute is not resolved within sixty (60) days after submission, you or the Company may proceed to binding arbitration or small claims court as provided below.

21.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

If we cannot resolve a Dispute informally, any Dispute arising out of or relating to these Terms or the Services, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved exclusively through final and binding arbitration, rather than in court. The arbitration shall be administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures, or by another arbitration provider mutually agreed upon by the parties.

The arbitration will be conducted in English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator shall have exclusive authority to resolve any Dispute, including any claim that all or any part of these Terms is void or voidable.

21.3 Class Action Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING. UNLESS BOTH YOU AND THE COMPANY AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, CLASS, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM.

21.4 Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court for Disputes within the scope of such court's jurisdiction. Additionally, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

21.5 Opt-Out Procedure

You may opt out of the binding arbitration and class action waiver provisions of this Section by sending written notice of your decision to opt out to legal@prozilli.com within thirty (30) days after first accessing or using the Services. Your notice must include your name, address, email address, and a clear statement that you do not wish to resolve Disputes through arbitration. If you opt out, neither you nor the Company can require the other to participate in arbitration. If you do not opt out within the thirty (30) day period, you will be bound to arbitrate Disputes in accordance with this Section.

21.6 Survival

This arbitration agreement will survive the termination of your relationship with the Company.

22. Governing Law and Jurisdiction

These Terms and any Dispute arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. To the extent that arbitration or small claims court is not applicable, you agree that any legal action or proceeding arising out of or related to these Terms or the Services shall be brought exclusively in the federal or state courts located in the State of Delaware, and you hereby consent to the personal jurisdiction and venue of such courts and waive any objection based on forum non conveniens.

23. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms, and the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent to the greatest extent possible.

24. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements, guidelines, or policies referenced herein or that you may agree to in connection with specific Services, constitute the entire agreement between you and the Company with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

25. Waiver

No waiver by the Company of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.

26. Assignment

You may not assign, transfer, or sublicense any or all of your rights or obligations under these Terms without the prior written consent of the Company. The Company may assign, transfer, or sublicense any or all of its rights or obligations under these Terms without restriction. Any assignment in violation of this Section shall be null and void. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

27. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond the Company's reasonable control, including but not limited to: acts of God; natural disasters; war; terrorism; riots; civil unrest; embargoes; acts of civil or military authorities; fire; floods; earthquakes; pandemics; epidemics; quarantine restrictions; strikes; labor disputes; lockouts; transportation disruptions; utility or communications failures; equipment failures; cyberattacks; third-party platform outages or failures; internet service disruptions; power outages; governmental actions; or any other cause beyond the Company's reasonable control. In the event of such force majeure, the Company's performance shall be excused for the duration of the force majeure event.

28. Modifications to Terms

We reserve the right, at our sole discretion, to modify, amend, or replace these Terms at any time. If a revision is material, we will provide at least thirty (30) days' notice prior to any new terms taking effect. What constitutes a “material” change will be determined at our sole discretion.

We will notify you of any material changes by: (a) posting the updated Terms on our website with a new “Last updated” date; (b) sending an email to the address associated with your Account (if applicable); and/or (c) posting a notice on our Services.

By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using the Services. Your sole remedy for disagreement with any changes to these Terms is to discontinue use of the Services.

It is your responsibility to review these Terms periodically for changes. We encourage you to bookmark this page and check back regularly.

29. Termination and Suspension

29.1 Termination by the Company

We may terminate or suspend your access to all or any part of the Services at any time, with or without cause, with or without notice, effective immediately. Without limiting the foregoing, we may terminate or suspend your access if we reasonably believe: (a) you have violated these Terms; (b) you have violated any Applicable Law; (c) your conduct may harm the Company, other Users, or third parties; (d) your Account has been compromised; or (e) termination or suspension is otherwise necessary to protect the Services or the Company.

29.2 Termination by You

You may terminate your use of the Services at any time by discontinuing use of the Services and, if applicable, closing your Account. If you wish to close your Account, please contact us at legal@prozilli.com.

29.3 Effect of Termination

Upon termination of your Account or access to the Services:

• Your right to access and use the Services will immediately cease.
• We may delete your Account, data, and User Content, although we have no obligation to do so and may retain certain information as required by law or for legitimate business purposes.
• Any licenses granted to you under these Terms will automatically terminate.
• You will forfeit any in-game assets, virtual currency, or other items associated with ZO Syndicate RP or other Services.
• You will not be entitled to any refund of fees or payments.

29.4 Survival

All provisions of these Terms which by their nature should survive termination shall survive termination, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability, as well as Sections 6 (Intellectual Property Rights), 7 (User-Generated Content and License Grant), 17 (DMCA and Copyright Infringement), 18 (Disclaimer of Warranties), 19 (Limitation of Liability), 20 (Indemnification), 21 (Dispute Resolution and Arbitration), 22 (Governing Law and Jurisdiction), and this Section 29.

30. Contact Information

If you have any questions, concerns, or comments about these Terms, our Services, or any matters relating to Prozilli Inc. and its subsidiaries, please contact us:

We will make reasonable efforts to respond to your inquiry within a reasonable timeframe.