Privacy Policy

Last updated: February 5, 2026

Table of Contents

1. Introduction

Prozilli Inc., a C-corporation organized under the laws of the United States (“Prozilli,” “Company,” “we,” “us,” or “our”), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information when you visit our websites, use our applications, interact with our services, or engage with our content across any platform (collectively, the “Services”).

Our Services include, but are not limited to: prozilli.com (our corporate website), prozilligaming.com (our gaming and streaming website), PRISMAI (our AI-powered cross-platform community intelligence system), LISA (our AI chatbot deployed in streaming chats), ZO Syndicate RP (our FiveM roleplay server), and all content, products, features, and services offered under the Prozilli Entertainment brand, including Prozilli Gaming, Prozilli Studio, Prozilli's Creator Academy, and Prozilli Productions.

This Privacy Policy also applies to your interactions with our content and community across third-party platforms, including but not limited to: YouTube, Twitch, Kick, Trovo, Facebook Gaming, TikTok Live, Instagram Live, and our Discord community server. Additionally, this policy covers information collected through our monetization and support platforms, including Ko-fi, Patreon, PayPal, Fourthwall, and Stripe.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

This Privacy Policy should be read in conjunction with our Terms of Service, which govern your use of our Services. Any capitalized terms not defined in this Privacy Policy have the meanings assigned to them in our Terms of Service.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

  • “Personal Information” or “Personal Data” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. This includes, but is not limited to, names, email addresses, IP addresses, account identifiers, device identifiers, and online activity data.
  • “Processing” means any operation or set of operations performed on Personal Information, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, alignment, combination, restriction, erasure, or destruction.
  • “Data Controller” means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data. For the purposes of this Privacy Policy, Prozilli Inc. is the Data Controller of your Personal Data.
  • “Data Processor” means a natural or legal person, public authority, agency, or other body which processes Personal Data on behalf of the Data Controller.
  • “Data Subject” means any identified or identifiable natural person whose Personal Data is being processed.
  • “User,” “you,” or “your” refers to the individual accessing or using the Services, or the company or other legal entity on behalf of which such individual is accessing or using the Services, as applicable.
  • “Services” refers collectively to all websites, applications, products, features, content, and services operated by Prozilli Inc. and the Prozilli Entertainment brand.
  • “PRISMAI” refers to our proprietary AI-powered cross-platform community intelligence system that aggregates, analyzes, and processes data from multiple streaming and community platforms.
  • “LISA” refers to our AI-powered chatbot that operates within streaming chat environments and community platforms.
  • “Streaming Platforms” refers to third-party live streaming services where our content is broadcast, including YouTube, Twitch, Kick, Trovo, Facebook Gaming, TikTok Live, and Instagram Live.
  • “Cookies” means small data files placed on your device that store information about your preferences and activities.
  • “Sensitive Personal Information” means Personal Information that reveals racial or ethnic origin, religious or philosophical beliefs, sex life or sexual orientation, political opinions, trade union membership, information concerning health, or information concerning genetic or biometric data.

3. Information We Collect

We collect information from and about you through various means, depending on how you interact with our Services. The types of information we collect include information you provide directly to us, information collected automatically when you use our Services, information from third-party sources, information from streaming platforms, and information from payment processors.

3.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you interact with our Services. This includes:

  • Account Information: When you create an account on our websites or platforms, we collect your name, email address, username, password, and any other information you choose to provide in your profile.
  • Contact Information: When you contact us through contact forms, email, or other communication channels, we collect your name, email address, phone number (if provided), and the content of your message.
  • Application Submissions: When you apply to join ZO Syndicate RP or other community programs, we collect the information you provide in your application, which may include your gaming history, roleplay experience, character backstories, and any other information requested in the application form.
  • Chat Messages and Communications: Messages you send through our Discord server, chat overlays, or direct communications with our team members.
  • Survey and Feedback Responses: When you respond to surveys, polls, or feedback requests, we collect the responses you provide.
  • Newsletter Subscriptions: When you subscribe to our newsletters or marketing communications, we collect your email address and any preferences you indicate.
  • User-Generated Content: Any content you create, upload, or share through our Services, including text, images, videos, and audio.
  • Event Registrations: When you register for events, livestreams, or special programming, we collect registration information including your name and contact details.

3.2 Information Collected Automatically

When you access or use our Services, we automatically collect certain information about your device, browsing activity, and usage patterns. This information is collected through cookies, web beacons, pixels, and similar tracking technologies. Automatically collected information includes:

  • Device Information: Information about the device you use to access our Services, including device type, operating system and version, browser type and version, screen resolution, device identifiers (such as IDFA, GAID, or similar identifiers), and hardware model.
  • Network Information: Your Internet Protocol (IP) address, Internet service provider (ISP), mobile carrier (for mobile devices), and network connection type (WiFi, cellular, etc.).
  • Location Information: General geographic location derived from your IP address, including country, region, city, and approximate coordinates. We do not collect precise GPS location data unless you explicitly provide consent.
  • Log Data: Information recorded in server logs, including access times and dates, pages or content viewed, time spent on pages, clickstream data, referring URL (the page you visited before coming to our Services), and exit pages.
  • Usage Data: Information about how you interact with our Services, including features used, buttons clicked, links followed, searches performed, preferences set, and interactions with content.
  • Performance Data: Information about the performance of our Services on your device, including load times, errors encountered, and crash reports.
  • Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar technologies, as described in Section 5 of this Privacy Policy.

3.3 Information from Third Parties

We may receive information about you from third-party sources and combine it with information we collect directly. Third-party sources include:

  • Social Media Platforms: When you interact with our content on social media platforms or connect your social media accounts to our Services, we may receive information from those platforms, including your public profile information, friend lists, and engagement data, in accordance with the privacy settings and permissions you have established on those platforms.
  • Authentication Services: When you use third-party authentication services (such as Discord OAuth, Twitch OAuth, or Google Sign-In) to access our Services, we receive information from those services as permitted by your privacy settings.
  • Analytics Providers: We receive aggregated and anonymized data from analytics providers about user behavior and demographics.
  • Advertising Partners: We may receive information from advertising networks and partners about your interests and online activity to help us deliver more relevant advertising.
  • Business Partners: We may receive information from business partners with whom we jointly offer products or services, or whose products or services are offered through our Services.
  • Publicly Available Sources: We may collect information about you from publicly available sources, such as public social media profiles, public databases, and news articles.

3.4 Information from Streaming Platforms

Our Services, particularly PRISMAI and LISA, interact with multiple streaming platforms to provide cross-platform community management and engagement features. From streaming platforms including YouTube, Twitch, Kick, Trovo, Facebook Gaming, TikTok Live, and Instagram Live, we may collect:

  • Public Chat Messages: Messages sent in public chat rooms during livestreams where our services operate. These messages are publicly visible on the respective platforms.
  • Platform Usernames and Display Names: Your username, display name, and associated profile information as visible on each streaming platform.
  • Platform User IDs: Unique identifiers assigned by each platform to your account, used to maintain consistency across sessions and platforms.
  • Subscription and Membership Status: Information about whether you are a subscriber, member, or supporter on various platforms (e.g., Twitch subscriber, YouTube member, Kick subscriber).
  • Badges and Achievements: Platform-specific badges, achievements, and status indicators associated with your account.
  • Engagement Metrics: Data about your engagement with streams, including message frequency, watch time (when available through platform APIs), and participation in interactive features.
  • Moderation Actions: Information about moderation actions involving your account, such as timeouts or bans, to the extent this information is available through platform APIs.
  • Gifts and Donations: Information about gifts, donations, bits, super chats, or other monetary contributions made through streaming platform features.

3.5 Information from Payment Processors

We use third-party payment processors to handle financial transactions related to our Services. We do not directly collect or store complete payment card information. However, we receive certain information from our payment processors to facilitate transactions and maintain our relationship with supporters:

  • Ko-fi: When you support us through Ko-fi, we receive your display name, email address (if provided), message content, and transaction details (amount, date, type of support).
  • Patreon: As a Patreon creator, we receive information about our patrons including email addresses, display names, pledge amounts, pledge history, membership tier, and any messages or comments you send through Patreon.
  • PayPal: When you make payments through PayPal, we receive your name, email address, shipping address (for physical goods), and transaction details.
  • Fourthwall: When you purchase merchandise through our Fourthwall store, we receive your name, email address, shipping address, order details, and transaction information necessary to fulfill your order.
  • Stripe: When payments are processed through Stripe, we receive limited information including a truncated card number (last four digits), card type, billing address, and transaction details. Full payment card numbers are handled directly by Stripe and are not shared with us.

Payment processors handle your payment information in accordance with their own privacy policies. We encourage you to review the privacy policies of any payment processor you use: Ko-fi (ko-fi.com/privacy), Patreon (patreon.com/privacy), PayPal (paypal.com/privacy), Fourthwall (fourthwall.com/privacy), and Stripe (stripe.com/privacy).

4. PRISMAI and AI Data Processing

PRISMAI (Prozilli Intelligence System for Multiplatform Analytics and Integration) is our proprietary AI-powered cross-platform community intelligence system. PRISMAI enables unified community management, analytics, and engagement features across multiple streaming and community platforms. This section provides detailed information about how PRISMAI and our AI systems process data.

4.1 Chat Message Collection

PRISMAI collects and processes public chat messages from streaming platforms where our services operate. This collection serves several purposes:

  • Cross-Platform Chat Bridging: PRISMAI aggregates public chat messages from multiple platforms to enable unified chat experiences, allowing community members across different platforms to communicate with each other.
  • Automated Moderation: Chat messages are analyzed in real-time for content that violates community guidelines, including spam, hate speech, harassment, and other prohibited content.
  • Community Engagement Tracking: We analyze chat activity to understand community engagement patterns, identify active community members, and improve the streaming experience.
  • Content Filtering: Messages are processed to filter inappropriate content and maintain a positive community environment.

Please note that PRISMAI only collects messages from public chat rooms. We do not collect private messages, direct messages, or whispers unless such messages are sent directly to our official accounts or bots.

4.2 Cross-Platform Aggregation

A core function of PRISMAI is aggregating data across multiple platforms to provide a unified view of community activity. Cross-platform aggregation involves:

  • Identity Linking: Where users have connected accounts or where we can reasonably associate accounts across platforms (such as through similar usernames or explicit user linking), we may create unified profiles that aggregate your activity across platforms.
  • Engagement Metrics Aggregation: We combine engagement data from multiple platforms to generate comprehensive analytics about community activity and growth.
  • Cross-Platform Moderation: Moderation actions and user reputation may be shared across platforms where our services operate to maintain consistent community standards.
  • Unified Leaderboards and Recognition: Community participation across platforms may be combined to recognize and reward engaged community members.

4.3 AI/ML Model Training and Usage

PRISMAI utilizes artificial intelligence and machine learning technologies to provide its services. Our AI/ML usage includes:

  • Natural Language Processing: We use NLP models to understand and process chat messages for moderation, sentiment analysis, and content categorization.
  • Sentiment Analysis: AI models analyze the emotional tone of messages and conversations to gauge community sentiment and identify potential issues.
  • Spam and Abuse Detection: Machine learning models are trained to identify spam, scams, and abusive content to protect our community.
  • Predictive Analytics: We use ML models to predict engagement patterns, optimal streaming times, and content preferences.
  • Personalization: AI systems may be used to personalize experiences, recommendations, and content delivery.

Important Information About AI Training: We may use aggregated and anonymized data from community interactions to improve our AI models. However, we do not use individual personal information to train AI models that will be used by third parties or sold. Any model training is performed solely to improve our own services.

4.4 LISA AI Chatbot Data

LISA (Live Interactive Streaming Assistant) is our AI-powered chatbot that operates within streaming chat environments. LISA processes and generates responses based on:

  • Command Inputs: When users send commands to LISA (typically prefixed with specific trigger words or symbols), those commands and associated context are processed to generate appropriate responses.
  • Conversation Context: LISA may analyze recent chat history to provide contextually relevant responses and maintain conversational coherence.
  • User Preferences: LISA may remember user preferences and past interactions to provide personalized responses.
  • Stream Context: LISA has access to information about the current stream, game being played, and other contextual information to provide relevant assistance.

LISA is designed to assist and engage with the community. LISA does not have access to private user information beyond what is publicly available in chat and through platform APIs.

4.5 Analytics and Community Intelligence

PRISMAI provides comprehensive analytics and community intelligence features, including:

  • Viewer Analytics: Analysis of viewership patterns, concurrent viewers, peak times, and audience demographics (in aggregate).
  • Chat Analytics: Metrics on chat activity, message volume, popular topics, emote usage, and engagement rates.
  • Community Growth Metrics: Tracking of follower/subscriber growth, retention rates, and community health indicators.
  • Content Performance: Analysis of which content, games, or topics generate the most engagement.
  • Community Scoring: Algorithms that assign engagement scores to community members based on their participation and contributions.
  • Trend Detection: Identification of emerging trends, topics, and conversations within the community.

4.6 Data Retention for AI Services

Data processed by PRISMAI and our AI services is retained according to the following guidelines:

  • Raw Chat Messages: Individual chat messages are retained for up to 90 days for moderation review and analytics purposes, after which they are either deleted or anonymized.
  • Aggregated Analytics: Aggregated and anonymized analytics data may be retained indefinitely for historical analysis and trend tracking.
  • User Profiles and Scores: Community member profiles and engagement scores are retained for as long as you remain an active community member, plus up to 12 months after your last interaction.
  • Moderation Records: Records of moderation actions (timeouts, bans, warnings) are retained for up to 24 months to maintain community safety.
  • AI Model Data: Data used to train or improve AI models is anonymized and aggregated before use and is not associated with individual users.

You may request deletion of your data from our AI systems by contacting us at privacy@prozilli.com. Please note that deletion of data from our systems does not delete data from the original streaming platforms where your messages were posted.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our Services. This section explains the types of tracking technologies we use, why we use them, and your choices regarding these technologies.

5.1 Types of Cookies

We use the following types of cookies on our Services:

  • Strictly Necessary Cookies: These cookies are essential for the operation of our Services. They enable core functionality such as security, network management, and account authentication. You cannot opt out of these cookies as the Services would not function properly without them. Examples include session cookies that maintain your login state and security cookies that prevent fraudulent use of login credentials.
  • Performance and Analytics Cookies: These cookies collect information about how visitors use our Services, including which pages are visited most often, how visitors navigate between pages, and whether visitors encounter error messages. This information is used to improve how our Services work. All information collected by these cookies is aggregated and therefore anonymous.
  • Functionality Cookies: These cookies allow our Services to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog. The information these cookies collect may be anonymized, and they cannot track your browsing activity on other websites.
  • Targeting and Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They remember that you have visited a website and this information may be shared with other organizations such as advertisers.
  • Social Media Cookies: These cookies are set by social media services that we have added to our Services to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit.

5.2 Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of our Services, deliver advertisements on and through our Services, and so on. Third parties that may set cookies through our Services include:

  • Cloudflare: For security, performance optimization, and analytics.
  • Google Analytics: For website analytics and usage tracking.
  • Google Ads: For advertising and remarketing purposes.
  • Meta Pixel (Facebook/Instagram): For advertising, remarketing, and conversion tracking.
  • Twitter/X Pixel: For advertising and conversion tracking.
  • TikTok Pixel: For advertising and conversion tracking.
  • YouTube: For embedded video functionality and analytics.
  • Twitch: For embedded stream functionality and authentication.

5.3 Analytics Services

We use analytics services to help us understand how users engage with our Services. These services may use cookies, web beacons, and similar technologies to collect information about your use of our Services and other websites. The information collected is used to provide analytics reports and insights.

Google Analytics: We use Google Analytics to collect information about how visitors use our websites. Google Analytics collects information such as how often users visit our sites, what pages they visit, and what other sites they used prior to coming to our sites. We use the information from Google Analytics to improve our Services. Google Analytics collects the IP address assigned to you on the date you visit our sites, rather than your name or other identifying information. For more information about Google Analytics, please visit Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Cloudflare Analytics: We use Cloudflare for website security and performance. Cloudflare may collect information about visitors to our websites for security and analytics purposes. For more information, please visit Cloudflare's Privacy Policy.

5.4 Managing Cookie Preferences

You have several options for managing cookies and tracking technologies:

  • Browser Settings: Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. Please note that if you disable or refuse cookies, some parts of our Services may become inaccessible or not function properly.
  • Mobile Device Settings: Your mobile device may allow you to limit the use of advertising identifiers associated with your device or allow you to reset the advertising identifier.
  • Opt-Out Tools: You can opt out of interest-based advertising from participating companies through the Digital Advertising Alliance (DAA) at optout.aboutads.info, the Network Advertising Initiative (NAI) at optout.networkadvertising.org, or for European users, the European Interactive Digital Advertising Alliance (EDAA) at youronlinechoices.eu.
  • Do Not Track: See Section 17 for information about Do Not Track signals.

6. How We Use Your Information

We use the information we collect for various purposes related to providing, maintaining, and improving our Services. Our use of your information is governed by this Privacy Policy and applicable law. We use your information for the following purposes:

  • Providing and Maintaining Services: To provide, operate, and maintain our Services, including creating and managing your accounts, processing transactions, providing customer support, and ensuring the technical functionality of our Services.
  • Operating PRISMAI and LISA: To operate our AI-powered community management and analytics tools, including cross-platform chat bridging, automated moderation, sentiment analysis, community intelligence, and interactive chatbot functionality.
  • Processing Transactions: To process donations, subscriptions, merchandise purchases, and other financial transactions, and to send you related information including purchase confirmations, invoices, and receipts.
  • Communications: To communicate with you, including responding to your comments, questions, and requests; providing customer service and support; sending you technical notices, updates, security alerts, and administrative messages; and providing information about our Services, events, and promotions.
  • Personalization: To personalize and improve your experience with our Services, including providing tailored content, recommendations, and features based on your preferences and activity.
  • Analytics and Research: To monitor and analyze trends, usage, and activities in connection with our Services; to measure the effectiveness of our content and marketing efforts; and to conduct research and analysis to improve our Services.
  • Safety and Security: To detect, investigate, and prevent fraudulent transactions, abuse, spam, and other illegal activities; to protect the rights and safety of our users and third parties; and to enforce our Terms of Service and other agreements.
  • Community Management: To manage our community, including moderating content, enforcing community guidelines, recognizing and rewarding community members, and maintaining a safe and positive environment.
  • Marketing and Advertising: To send you promotional communications about our Services, events, merchandise, and other offerings that may interest you (subject to your marketing preferences); and to display advertising that is relevant to you.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes; to respond to lawful requests from public and governmental authorities; and to protect and defend our legal rights.
  • Business Operations: To carry out our business operations, including financial reporting, internal administration, and corporate governance.
  • Service Improvement: To develop new features, products, and services; to test and improve existing Services; and to gather feedback about user experience.

8. How We Share Your Information

We may share your Personal Information with third parties in certain circumstances. We do not sell your Personal Information to third parties. We may share your information in the following ways:

8.1 Service Providers

We share information with third-party service providers who perform services on our behalf. These service providers are contractually obligated to use your information only for the purposes of providing services to us and are prohibited from using your information for their own purposes. Service providers we use include:

  • Cloud Hosting and Infrastructure: Cloudflare, Vercel, and other cloud service providers that host our websites, applications, and data.
  • Payment Processing: Stripe, PayPal, and other payment processors that handle financial transactions.
  • Analytics: Google Analytics and other analytics providers that help us understand how users interact with our Services.
  • Email Services: Email service providers that help us send transactional and marketing communications.
  • Customer Support: Tools and services that help us provide customer support and manage communications.
  • Security: Security services that help us protect our Services and users from threats.

8.2 Platform Integration

Our Services integrate with multiple third-party platforms to provide cross-platform functionality. We share information with these platforms as necessary to operate our Services:

  • Streaming Platforms: YouTube, Twitch, Kick, Trovo, Facebook Gaming, TikTok, and Instagram for chat bridging, moderation, and engagement features.
  • Discord: For community management and authentication.
  • FiveM/CFX: For ZO Syndicate RP server operations.
  • Monetization Platforms: Ko-fi, Patreon, and Fourthwall for supporter management and fulfillment.

8.3 Legal Requirements

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with a legal obligation, including responding to subpoenas, court orders, or other legal process.
  • Protect and defend the rights or property of Prozilli Inc.
  • Prevent or investigate possible wrongdoing in connection with our Services.
  • Protect the personal safety of users of our Services or the public.
  • Protect against legal liability.

8.4 Business Transfers

If Prozilli Inc. is involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, dissolution, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Services of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

8.5 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so. This may include:

  • Sharing your information with sponsors or partners for promotional purposes when you opt in.
  • Displaying your information publicly when you choose to participate in public features of our Services.
  • Connecting your account with third-party services at your request.

9. International Data Transfers

Prozilli Inc. is headquartered in the United States, and our Services are operated from and processed in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

9.1 EU-US Data Transfers

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, we take appropriate steps to ensure that your Personal Data receives an adequate level of protection in the jurisdictions in which we process it. When we transfer Personal Data from the EEA, UK, or Switzerland to countries that have not been found to provide an adequate level of protection under applicable data protection laws, we use appropriate safeguards to protect your information.

We may rely on the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework as set forth by the U.S. Department of Commerce regarding the transfer of personal data from the EEA, UK, and Switzerland to the United States.

9.2 Standard Contractual Clauses

Where required, we use Standard Contractual Clauses (SCCs) approved by the European Commission to protect Personal Data transferred outside the EEA. These clauses require the data importer to protect the Personal Data they receive from the EEA in accordance with European data protection laws. We also implement supplementary measures where necessary to ensure the effectiveness of these safeguards.

You may request a copy of the Standard Contractual Clauses by contacting us at privacy@prozilli.com.

10. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your Personal Information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption: We use industry-standard encryption (TLS/SSL) to protect data in transit. Sensitive data at rest is encrypted using AES-256 or equivalent encryption standards.
  • Access Controls: We implement strict access controls to limit access to Personal Information to authorized personnel who need access to perform their job functions.
  • Infrastructure Security: Our infrastructure is hosted on secure cloud platforms (Cloudflare, Vercel) that maintain industry-leading security certifications and practices.
  • Monitoring and Detection: We employ monitoring systems to detect and respond to potential security incidents.
  • Regular Assessments: We conduct regular security assessments and reviews of our systems and practices.
  • Employee Training: Our team members receive training on data protection and security best practices.
  • Incident Response: We maintain incident response procedures to address potential security breaches promptly.

Despite our security measures, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. You are responsible for maintaining the security of your account credentials and for any activity that occurs under your account.

In the event of a data breach that affects your Personal Information, we will notify you and the appropriate authorities as required by applicable law.

11. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, whether we can achieve those purposes through other means, and applicable legal requirements.

Specific retention periods for different categories of data:

  • Account Information: Retained for as long as your account is active, plus up to 12 months after account closure for legitimate business purposes.
  • Transaction Records: Retained for up to 7 years to comply with tax and accounting requirements.
  • Communications: Customer support inquiries and communications are retained for up to 3 years.
  • Chat Messages (PRISMAI): Individual messages retained for up to 90 days; aggregated and anonymized data may be retained indefinitely.
  • Analytics Data: Retained in aggregated and anonymized form indefinitely for historical analysis.
  • Marketing Preferences: Retained for as long as you remain subscribed to our marketing communications, plus up to 12 months after unsubscription.
  • Legal and Compliance Records: Retained for as long as required by applicable law.

When we no longer need your Personal Information, we will securely delete or anonymize it. Anonymized information that can no longer be associated with you may be retained and used indefinitely without further notice.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your Personal Information. We are committed to facilitating the exercise of these rights. The following rights may be available to you:

12.1 Access Rights

You have the right to request access to the Personal Information we hold about you. This includes the right to obtain confirmation of whether we are processing your Personal Information and, if so, to access the Personal Information and information about how it is being processed.

12.2 Correction Rights

You have the right to request that we correct any inaccurate Personal Information we hold about you. You also have the right to have incomplete Personal Information completed, including by means of providing a supplementary statement.

12.3 Deletion Rights

You have the right to request that we delete your Personal Information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, when you withdraw consent (where processing was based on consent), or when the information has been unlawfully processed.

12.4 Portability Rights

You have the right to receive a copy of your Personal Information in a structured, commonly used, and machine-readable format and to have that information transmitted to another data controller, where technically feasible.

12.5 Objection Rights

You have the right to object to the processing of your Personal Information in certain circumstances, including when processing is based on legitimate interests. If you object, we will stop processing your information unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defense of legal claims.

12.6 Restriction Rights

You have the right to request that we restrict the processing of your Personal Information in certain circumstances, such as when you contest the accuracy of the information, when processing is unlawful but you do not want deletion, or when you have objected to processing pending verification of legitimate grounds.

12.7 Withdrawal of Consent

Where we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at privacy@prozilli.com. We will respond to your request within 30 days, or within the time period required by applicable law. We may need to verify your identity before processing your request.

13. California Residents (CCPA/CPRA)

If you are a California resident, you have additional privacy rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). This section describes those rights and how you can exercise them.

13.1 Categories of Information Collected

In the preceding 12 months, we have collected the following categories of Personal Information:

  • Identifiers: Name, email address, account name, IP address, platform usernames, device identifiers.
  • Personal Information under Cal. Civ. Code 1798.80(e): Name, address, telephone number.
  • Characteristics of Protected Classifications: Age (for age-restricted content verification).
  • Commercial Information: Records of purchases, subscriptions, and donations.
  • Internet or Network Activity: Browsing history, search history, interaction with our Services.
  • Geolocation Data: General location derived from IP address.
  • Audio, Electronic, Visual Information: If you send us voice messages or video content.
  • Professional or Employment Information: If provided in applications or communications.
  • Inferences: Inferences drawn from the above to create a profile about preferences and characteristics.

13.2 Right to Know

You have the right to request that we disclose information about our collection and use of your Personal Information over the past 12 months, including: the categories of Personal Information collected; the categories of sources from which we collected the information; our business or commercial purpose for collecting or selling the information; the categories of third parties with whom we share the information; and the specific pieces of Personal Information we collected about you.

13.3 Right to Delete

You have the right to request that we delete any Personal Information we have collected from you, subject to certain exceptions. We may deny your deletion request if retaining the information is necessary for us or our service providers to: complete a transaction; provide a good or service you requested; perform a contract; detect security incidents; exercise free speech or another legal right; comply with legal obligations; or use the information for internal purposes reasonably aligned with your expectations.

13.4 Right to Correct

You have the right to request that we correct inaccurate Personal Information we maintain about you. Upon receiving a verifiable request, we will use commercially reasonable efforts to correct the inaccurate information.

13.5 Right to Opt-Out of Sale/Sharing

You have the right to opt out of the “sale” or “sharing” of your Personal Information. Under the CCPA/CPRA, “sale” includes disclosure of Personal Information for monetary or other valuable consideration, and “sharing” includes disclosure for cross-context behavioral advertising.

We do not sell your Personal Information. We may share certain information with advertising partners for targeted advertising purposes, which may constitute “sharing” under the CPRA. To opt out of sharing for targeted advertising, you can use the opt-out tools described in Section 5.4 or contact us at privacy@prozilli.com.

13.6 Right to Limit Sensitive Personal Information

You have the right to limit our use and disclosure of Sensitive Personal Information to uses necessary to perform services or provide goods, to prevent fraud, to ensure security, and for other limited purposes. We do not use Sensitive Personal Information for purposes other than those permitted by the CPRA without your consent.

13.7 Non-Discrimination

We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, provide you with a different level or quality of goods or services, or suggest that you will receive different prices, rates, or quality of goods or services for exercising your rights.

13.8 Authorized Agents

You may designate an authorized agent to make a request on your behalf. To designate an authorized agent, you must provide a written authorization signed by you, or a power of attorney. We may still require you to verify your identity directly with us before fulfilling the request.

13.9 Verification Process

When you make a request, we will verify your identity by matching information you provide with information we have on file. For requests to know specific pieces of information or to delete Personal Information, we may require additional verification. If we cannot verify your identity, we may deny your request.

13.10 Shine the Light (Cal. Civ. Code 1798.83)

California Civil Code Section 1798.83 permits California residents to request information regarding the disclosure of Personal Information to third parties for their direct marketing purposes. We do not disclose Personal Information to third parties for their direct marketing purposes.

To exercise your California privacy rights, please contact us at privacy@prozilli.com or by using the contact information provided in Section 20.

14. European Economic Area Residents (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) and applicable national data protection laws.

14.1 Data Controller Information

The Data Controller responsible for your Personal Data is:

Prozilli Inc.

Email: privacy@prozilli.com

Website: prozilli.com

14.2 Legal Bases

We process your Personal Data only when we have a lawful basis for doing so. Please refer to Section 7 for detailed information about the legal bases we rely on for processing your Personal Data.

14.3 Your GDPR Rights

Under the GDPR, you have the following rights:

  • Right of Access (Article 15): The right to obtain confirmation of whether we process your Personal Data and access to that data.
  • Right to Rectification (Article 16): The right to have inaccurate Personal Data corrected and incomplete data completed.
  • Right to Erasure (Article 17): The right to have your Personal Data deleted in certain circumstances (“right to be forgotten”).
  • Right to Restriction (Article 18): The right to restrict processing of your Personal Data in certain circumstances.
  • Right to Data Portability (Article 20): The right to receive your Personal Data in a structured, commonly used, machine-readable format.
  • Right to Object (Article 21): The right to object to processing based on legitimate interests or for direct marketing.
  • Rights Related to Automated Decision-Making (Article 22): The right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significantly affect you.

To exercise these rights, please contact us at privacy@prozilli.com. We will respond to your request within one month, or as required by applicable law.

14.4 Supervisory Authority

If you are not satisfied with our response to your request or believe we are processing your Personal Data in violation of the GDPR, you have the right to lodge a complaint with a supervisory authority in the EU Member State of your habitual residence, place of work, or place of the alleged infringement. A list of EU supervisory authorities is available at: European Data Protection Board - Members.

14.5 Cross-Border Transfers

As described in Section 9, we may transfer your Personal Data to countries outside the EEA. When we do so, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission and, where applicable, reliance on the EU-U.S. Data Privacy Framework.

15. Virginia, Colorado, Connecticut, and Utah Residents

If you are a resident of Virginia, Colorado, Connecticut, or Utah, you have additional privacy rights under your state's comprehensive privacy law.

Virginia Consumer Data Protection Act (VCDPA)

Virginia residents have the following rights under the VCDPA:

  • The right to confirm whether we are processing your Personal Data and to access that data.
  • The right to correct inaccuracies in your Personal Data.
  • The right to delete your Personal Data.
  • The right to obtain a copy of your Personal Data in a portable format.
  • The right to opt out of the processing of Personal Data for targeted advertising, sale, or profiling.

Colorado Privacy Act (CPA)

Colorado residents have similar rights under the CPA, including rights to access, correct, delete, and obtain a portable copy of their Personal Data, as well as the right to opt out of targeted advertising, sale, and profiling.

Connecticut Data Privacy Act (CTDPA)

Connecticut residents have comparable rights under the CTDPA, including the right to access, correct, delete, and obtain their Personal Data, and the right to opt out of targeted advertising, sale, and profiling.

Utah Consumer Privacy Act (UCPA)

Utah residents have the right to confirm processing, access their Personal Data, delete their Personal Data, obtain a portable copy, and opt out of the sale of Personal Data and targeted advertising.

Exercising Your Rights and Appeals

To exercise your rights under these state laws, please contact us at privacy@prozilli.com. We will respond to your request within 45 days, or within the time period required by applicable law.

If we decline to take action on your request, you have the right to appeal our decision. To submit an appeal, please contact us at privacy@prozilli.com with the subject line “Privacy Rights Appeal.” We will respond to appeals within 60 days. If your appeal is denied, you may contact your state's attorney general to submit a complaint.

16. Children's Privacy (COPPA)

Our Services are not directed to children under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect Personal Information from children under 13 (or under 16 where applicable). We comply with the Children's Online Privacy Protection Act (COPPA) and other applicable laws regarding children's privacy.

Age Verification: Certain features of our Services may require users to confirm they are at least 13 years of age (or meet the minimum age requirement in their jurisdiction). We implement age gates and other measures to prevent children from accessing age-restricted content.

Parental Notice: If we learn that we have collected Personal Information from a child under 13 without parental consent, we will take steps to delete that information as soon as possible. If you believe that a child under 13 has provided us with Personal Information, please contact us immediately at privacy@prozilli.com.

Parental Rights: Parents and legal guardians have the right to review the Personal Information we have collected from their child, request deletion of that information, and refuse to permit further collection or use of their child's information.

Third-Party Platforms: Please note that children may interact with our content on third-party streaming platforms. These platforms have their own terms of service and privacy policies that govern children's use of their services. We encourage parents to review the privacy policies of any platform their children use.

17. Do Not Track Signals

Some web browsers include a “Do Not Track” (DNT) feature that signals to websites that you visit that you do not want to have your online activity tracked. There is no universally accepted standard for how to respond to DNT signals, and different websites interpret and respond to these signals differently.

At this time, our Services do not respond to DNT signals. However, you can manage your cookie preferences and opt out of certain tracking as described in Section 5.4. Additionally, California residents and residents of other states with comprehensive privacy laws have the right to opt out of “sharing” for targeted advertising as described in their respective sections.

We will update this section if a standard for responding to DNT signals is adopted and our practices change.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

Material Changes: If we make material changes to this Privacy Policy, we will provide you with notice as appropriate under the circumstances, such as by displaying a prominent notice on our Services, by sending you an email notification (if we have your email address), or by other means. Your continued use of our Services after we post changes constitutes your acceptance of the updated Privacy Policy.

Non-Material Changes: For non-material changes, we may not provide additional notice beyond updating this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Prior Versions: If you would like to review prior versions of this Privacy Policy, please contact us at privacy@prozilli.com.

20. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below.

20.1 Data Protection Inquiries

For general questions about data protection and privacy, including questions about this Privacy Policy:

Prozilli Inc. - Privacy Team

Email: privacy@prozilli.com

20.2 Privacy Requests

To exercise your privacy rights (access, deletion, correction, opt-out, etc.), please submit your request to:

Privacy Rights Requests

Email: privacy@prozilli.com

Please include “Privacy Rights Request” in the subject line and specify the right you wish to exercise.

When submitting a privacy rights request, please provide sufficient information to allow us to verify your identity and process your request. This may include your name, email address, platform usernames, and any other information that helps us identify your records in our systems.

20.3 Complaints

If you have a complaint about our data practices or believe your privacy rights have been violated, please contact us first so we can attempt to resolve your concerns:

Complaints

Email: privacy@prozilli.com

Please include “Privacy Complaint” in the subject line.

If you are not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority in your jurisdiction (see Section 14.4 for EEA residents) or contact your state's attorney general (for U.S. state privacy law complaints).

General Contact Information

Prozilli Inc.

General Inquiries: legal@prozilli.com

Privacy: privacy@prozilli.com

Website: prozilli.com

This Privacy Policy was last updated on February 5, 2026, and is effective as of that date.

By using our Services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.